At VM Hardware, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you have to do is ship the product back to us.
Return Policy
Your item must be in new, unopened, unused condition, and with the original packaging. A Return Merchandise Authorization (RMA) must be obtained for all returns
A few exceptions:
- Power Equipment (products that use gas and oil) – Power Equipment products are not eligible for return once it has been oiled or gassed. Once oiled or gassed it cannot be shipped by law. Way Source will help facilitate the repair of the product. It needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. There are no exceptions to this rule.
- Special Order and Built To Order Item Cancellations submitted 1 Hour after an order has been placed can not be guaranteed.
- Special Order and Built To Order Items are subject to a 35% restocking fee.
- Customized Products cannot be returned.
Damaged and/or Defective?
If your item was received damaged or defective, we will either fix the product or exchange for a replacement. All Items will be inspected and/or tested upon return. Upon inspection, if your product is not defective or damaged, you may be responsible for the shipping cost of the returned product to you or a refund minus a 20% stocking fee. All products must be returned with original packaging, accessories, and documentation. A Return Merchandise Authorization (RMA) may be obtained by calling our Customer Service Team at +1 (305) 878-5922, or by Sales@VMHardware.com with your order information.
VM Hardware
140 North Homestead Boulevard (US1
Homestead, FL 33030
Changed your mind?
- Call our customer service team at +1 (305) 878-5922 to request a Return Merchandise Authorization (RMA)
- Pack up your item, insure your package, and send to our fulfillment center.
- Once returned in resalable condition, we can issue a full store credit or issue a refund up to 80% of the purchase price after shipping.
VM Hardware
140 North Homestead Boulevard (US1
Homestead, FL 33030
Want an Exchange?
- Call our customer service team at +1 (305) 878-5922 to request a Return Merchandise Authorization (RMA) and to discuss the product that you would like to receive.
- Pack up your item, insure your package, and send to our fulfillment center.
- Once returned in resalable condition, we will contact you to have your new item shipped.
VM Hardware
140 North Homestead Boulevard (US1
Homestead, FL 33030
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This website ("website") is operated by VM Hardware. This privacy policy only covers information collected at this website, and does not cover any information collected offline by VM Hardware.
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